The Business 

Since 2007, Point74 has been the trusted leader in food lifecycle management software for manufacturers and retailers across the food industry, providing systems to top UK and global brands such as Waitrose, Morrisons, Charlie Bigham’s, Fever Tree, and Krispy Kreme to name just a few. Point74 revolutionises product development, costing and compliance by enhancing design, profitability and quality for food businesses. Our unique solution digitises the entire food product development process, ensuring compliance with regulations and market trends. As a rapidly growing software provider, Point74 is dedicated to its core values of integrity, intelligence, innovation, humility, and commitment to both clients and team members. We are extremely proud of our achievements and acknowledge that our success stems directly from our progressive and collaborative team.  

The Role 

This exciting opportunity will involve working as part of our experienced Account Management Team to help support, manage and build relationships with our clients across the food industry.  The role includes managing client accounts, dealing with client requests, conducting regular account reviews, driving usage of the application and building long lasting relationships. We are looking for a technically minded, intelligent and organised individual with experience in managing customer technical accounts. 

Point74 are offering the successful candidate the opportunity to further their skills within the IT industry, with considerable rewards, in this exciting and modern business. The ideal applicant will have a passion and aptitude for computer software and systems, have experience dealing with customers and/or managing accounts (either face to face or over the phone) and be both enthusiastic and well presented.

  

Responsibilities 

  • Manage all client requests, ensuring all SLA’s are met
  • Establish a strong business relationship with key accounts, meeting key KPI’s and conduct regular account reviews
  • Manage client upgrades, ensuring new functionality is used effectively
  • Preparing and supporting delivery of client training sessions
  • Assist with Software testing and agile QA process, providing detailed responses and ideas for improvement where appropriate
  • Analyse and assist with solving complex business problems in an efficient way for both the business and client
  • Shape and contribute to the development of the product and its evolution

Skills and Experience 

  • Customer Service
    Experience in managing customer accounts/technical project management 
  • Support Team Experience
    Previous experience in supporting web-based applications within a first/second-line technical support role. 
  • Interpersonal Abilities
    Ability to communicate effectively with both technical and non-technical staff, as well as all levels of management. 
  • Communication Skills (Verbal & Written)
    Professional, articulate and able to communicate well at all levels. 
  • Analytical Skills
    First rate analytical skills with good attention to detail
  • Organisational & Project Management Skills
    Self-motivated, highly organised and able to manage time effectively
  • Computing and Technical skills
    Proficient in using computers, including Microsoft Office (including a sound working knowledge of Excel) and databases. 

Remuneration 

We offer a competitive compensation package (experience-based) with benefits including pension and healthcare schemes, regular training, personal development and the opportunity to work on captivating international projects across the food industry. 

To apply, please send your CV and Cover Letter to recruitment@point74.co.uk with details as to why you are an ideal candidate.