Integrations Lead Project Manager

Location: Remote
Department: Client Technical Services (CTS)
Reports To: Head of CTS

Objectives:

  • To scope, project manage and deliver integration projects to new and existing clients.
    focusing primarily on ERP integrations in enterprise clients.
  • To develop standard scalable processes to drive efficiencies in delivery and support.
  • To inform the development programme/roadmap for our product integration tooling.
  • To work with stakeholders across product, implementation, sales, client success and quality to deliver significant ARR growth.
  • To modernise legacy integrations.

Main Targets (by Department):

Professional Services (Implementation & CTS)
  • Leading appropriate client meetings and discussions.
  • Delivering Client Integration Projects, within target timelines and target hours.
  • Regular and timely feedback to PM’s and expectation management.
  • Attending Internal Project meetings.
  • As an Integration SME: Support decision-making, knowledge sharing and problem-solving.
Sales
  • Working with the Commercial and Technical Sales team to ensure a sales pipeline of Integration projects meets the business commercial objectives; including scoping pre sales projects, identifying costs and risks and setting delivery targets.
Client Success Management Team
  • Regular updates and feedback on project progress and deliverables.
  • Management of available resources and capacity planning input.
  • Product Feature requirement and priorities.
  • Support delivery of relevant Roadmap features (Integration).
Point74 Directors / Stakeholders / Customers
  • Ensuring Client Utilisation levels are ahead of target.
  • Timely feedback on implementations and Integrations.
  • Regular feedback sessions and communication.
  • External Clients Ensure client expectations for integration projects are set during the sales process.
  • Ensure client expectations are met during project delivery, in line with project proposals.

Key Outputs:

  • Clear project management and leadership.
  • Deep Product and Industry Understanding.
  • Organised and efficient approach to managing workload, resources and projects.
  • Chairing Client meetings that align with our company values and deliver business objectives.
  • Regular communication with stakeholders and customers.
  • Successful projects delivered on time and in target hours.
  • Implementation time reduction targets met; in line with wider business objectives and product roadmap.

Key Activities (Delivering Outputs):

  • Meeting with key customers and stakeholders.
  • Scope, configure and deliver bespoke technical solutions.
  • Prepare and deliver bespoke client training sessions and workshops.
  • Manage complex, enterprise-scale projects and consult with high-profile clients.
  • Shape and contribute to the development of the product and its evolution.
  • Coordinating with cross-functional teams.
  • Analyse and solve complex business problems efficiently for both the business and client.
  • Provide support and training for relevant team members.
  • Presenting regular updates to leadership.
  • Tracking and reporting on business KPIs.

Key Skills Required:

  • Experience managing Software Implementations & Project Management.
  • A sound technical experience with ERP systems, their implementation and configuration.
  • A working knowledge of databases and excel.
  • Experience within a food manufacturing/FMCG environment.
  • Self-motivated, highly organised and able to manage time effectively.
  • First-rate analytical skills with good attention to detail.
  • A willingness to learn and an ability to grasp new concepts and ideas.
  • Professional, articulate and able to communicate well at all levels.
  • An understanding of the requirements involved with a technical support role.

Remuneration 

We offer a competitive compensation package (experience-based) with benefits including pension and healthcare schemes, regular training, personal development and the opportunity to work on captivating international projects across the food industry. 

To apply, please send your CV & Cover Letter to recruitment@point74.co.uk with details as to why you are an ideal candidate.