Software Implementation Consultant
Full time · Salary dependent on experience

About Point74
Point74 is the UK’s leading Food Lifecycle Management software provider, trusted by food manufacturers and retailers since 2007. Our platform brings recipe development, costing, specification, compliance and factory quality into one connected system. It supports household names including Costa, Charlie Bigham’s, Pilgrim’s UK and Morrisons.

Since joining forces with Quor Systems, we now cover every step from ingredient to shelf. That makes this an exciting time to join a growing team.

The role
This is a technical project management role that combines project ownership with product knowledge. As an Implementation Consultant, you’ll lead the end-to-end delivery of client implementations across the food industry. Projects range from Point74 Pro installations for growing manufacturers to complex, multi-site Enterprise rollouts.

You’ll manage timelines, client communication, commercial delivery and resource coordination. You’ll also build up the experience to run all standard delivery activities with limited senior oversight, and to act as the main link between our clients and our Engineering teams.

Key responsibilities

• Lead client implementations end to end, from kick-off to go-live, keeping projects on time, on budget and on scope
• Support scoping sessions alongside senior colleagues, helping turn client requirements into a clear project plan
• Configure and deliver solutions across recipe, costing, specification, compliance and quality modules
• Act as the main point of contact for clients, building strong, trusted relationships at all levels
• Coordinate resources and work closely with our Engineering, IT and Client Success teams, translating client needs into clear technical requirements
• Design and deliver tailored client training sessions and workshops
• Feed client insight into the product roadmap
• Solve complex business problems efficiently, for both the client and Point74

What we’re looking for

• Experience managing software implementations, technical projects or customer accounts, ideally in a B2B software environment
• Highly organised and self-motivated, able to juggle multiple projects and priorities
• Strong analytical skills and great attention to detail
• Confident communicator, comfortable leading workshops and managing client expectations
• Good working knowledge of Excel; experience with databases is a bonus
• A willingness to learn and pick up new concepts quickly

Desirable

• Experience in the food and drink manufacturing industry, particularly NPD, technical or quality
• Familiarity with project management tools such as Jira, YouTrack or Microsoft Project
• Exposure to ERP systems and integrations, e.g. M3, Sage, SAP or Microsoft Dynamics

What we offer

• A competitive salary, dependent on experience, plus a benefits package including pension and healthcare schemes
• The chance to work with some of the UK’s best-known food brands
• Real opportunities to develop and progress in a growing, PE-backed technology business

How to apply
Send your CV and a cover letter explaining why you’re right for the role to HR@point74.co.uk.

The Business 

Since 2007, Point74 has been the trusted leader in food lifecycle management software for manufacturers and retailers across the food industry, providing systems to top UK and global brands such as Waitrose, Morrisons, Charlie Bigham’s, Fever Tree, and Krispy Kreme to name just a few. Point74 revolutionises product development, costing and compliance by enhancing design, profitability and quality for food businesses. Our unique solution digitises the entire food product development process, ensuring compliance with regulations and market trends. As a rapidly growing software provider, Point74 is dedicated to its core values of integrity, intelligence, innovation, humility, and commitment to both clients and team members. We are extremely proud of our achievements and acknowledge that our success stems directly from our progressive and collaborative team.  

The Role 

We’re looking for an Associate Client Support Specialist to join our Client Support team. You’ll provide first line support remotely by phone and email. You’ll handle enquiries calmly, professionally and efficiently, and aim to resolve issues at the first point of contact.

You’ll look into the root cause of the issues our clients raise. Where you can, you’ll resolve them within Support, and where you can’t, you’ll escalate them to the right team. Your work will make sure our customers get a consistently high standard of service and a positive experience of Point74.

At first you’ll work with support and guidance from senior team members. Over time you’ll build up to owning more complex investigations, defects and user stories yourself.

Responsibilities

• Monitor inbound customer channels, and triage, investigate and escalate issues as appropriate
• Resolve tickets at the first point of contact wherever possible, within agreed SLA timescales
• Carry out thorough, well documented investigations of reported issues, with support from senior team members on more complex cases
• Proactively monitor error insights, and triage, investigate and escalate issues as appropriate
• Raise well-structured defects with clear reproduction steps so Engineering can apply fixes efficiently
• Log user stories with clear justification and the number of customers affected, to support improvements to the application
• Provide clear handovers and escalations to Client Success and IT/DevOps, with investigation steps and customer contact recorded
• Keep help documentation clear, accurate and up to date as new functionality is released
• Follow incident response processes and the correct ticketing processes so SLAs are met

Skills and Experience

• Customer Service: Experience in a customer-facing support or service role.
• Troubleshooting: A logical, methodical approach to troubleshooting issues.
• Attention to Detail: Excellent attention to detail.
• Organisation and Time Management: Strong self-motivation, with excellent organisational and time management skills.
• Communication Skills: Clear, professional communication, with the ability to engage well across all levels of the organisation.
• Willingness to Learn: Eagerness to learn and pick up new concepts quickly, while constructively challenging existing processes and procedures.
• Teamwork: Ability to work well across internal teams so customers get a consistently high standard of service.

Desirable

• Experience supporting web-based or SaaS applications
• Ability to produce engaging and effective help site material in a range of formats
• Experience using a ticketing system (e.g. Jira, Zendesk, Freshdesk or similar)

Remuneration

£28,000 to £30,000 depending on experience, with benefits including pension and healthcare schemes.

To apply, please send your CV and Cover Letter, by 6/11/26, to recruitment@point74.co.uk